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FREQUENTLY ASKED QUESTIONS
How do you work with non-local clients? We have such a passion for helping people with their finances that we didn't want to geographically limit our ability to do so. To that end, we have video calls so we can be virtually face to face with our non-local clients. Between that and online screen sharing (so you see what we're seeing), you'll quickly forget that we are not actually in the same room. In fact, even some of our local clients still choose video calls because of the convenience. Click the blue "Schedule a Conversation" button at the top of the page to schedule your first video call now.
I'm not already a client. How can I schedule a meeting with you? Click the blue "Schedule a Conversation" button at the top of the page to set an appointment for an Introductory Meeting at our office or an Introductory Video Call.
What can I expect from my first meeting with you? We have a couple of resources on our schedule page that you will find helpful. Just click the blue "Schedule a Conversation" button at the top of the page and then scroll down to watch an informative video on what you can expect at your introductory meeting as well as a link to learn specific ways to prepare for your first meeting.
I've had or heard about negative experiences with financial advisors. How do I know you're trustworthy? First, we'd encourage you to check out our Google and Yelp reviews to see what our clients say about us. Second, there is some key information you should know: We are a fiduciary financial planner and investment advisor, which means we are legally and ethically required to act in your best interest. Unlike non-fiduciary advisors who follow the suitability rule (which requires recommendations to be “suitable” at the time the financial or insurance product is purchased), we prioritize your needs above all else. We are a fee-only firm, meaning we do not receive any compensation from product sales, unlike fee-based firms that may charge fees AND earn commissions. This is another layer of protection for our clients that ensures our advice is unbiased and focused solely on your best interests. Lastly, we do not sell insurance products or annuities. While we may suggest reputable insurance providers for you to explore, we receive no compensation or incentives for these recommendations. Any recommendation we give you is simply for the value we believe they can offer you. Once you have considered all of those things, we encourage you to schedule an introductory meeting so that you can ask any remaining questions you have. We look forward to earning your trust.
Why don't you wear a suit and tie? Rather than put on a suit and tie, we dress "business casual." We find it to be more conducive to open dialogue, transparency, and real relationships. Every client represents a personal relationship, so we see each individual as much more than a business association. Also, we want you to feel welcome here rather than like just another appointment in a stuffy conference room with another financial "stuffed shirt." But above all, we want you to be most impressed with our knowledge, integrity, and level of service... not our wardrobe.
Will you work with my CPA, estate attorney, and/or insurance agent(s)? Absolutely! With your permission, we are glad to coordinate with the professionals whose work impacts your money life. Also, if you would like to meet with your provider at our office for your convenience, just let us know and we'll hold a conference room open for your meeting.
How do I get information about my accounts? Once your investments are under the management of Convergent Financial Group and held by our custodian, Schwab, you will be able to go online at any time with your secure login to look at your investments. You will be able to obtain past statements and look up certain tax and other documents. Everything is conveniently accessed on our website through the Client Portal option in the menu at the bottom of the page.
Who has my money? Convergent Financial Group does not hold your money. A financial institution, called a custodian, will hold your securities for safekeeping to minimize the risk of their theft or loss. Convergent Financial Group has selected Charles Schwab & Co., Inc. ("Schwab") as primary custodian for our clients' accounts.
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